Frequently Asked Questions

Our office is open during the following hours:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM
• Sunday: Closed

We are closed on major holidays. For after-hours emergencies, please call our main number where you will be directed to our on-call physician.

Premier Healthcare Associates is conveniently located in the medical district with ample parking available. We have a fully accessible facility with wheelchair access and ground-floor examination rooms.

Our address and detailed directions can be found on our Contact page. We're easily accessible by public transportation and major highways.

Referral requirements depend on your insurance plan. Many HMO plans require a referral from your primary care physician, while PPO plans typically do not.

We recommend checking with your insurance provider or our office staff to determine if a referral is needed. Our team is happy to help coordinate any necessary referrals for specialist care.

We offer several convenient ways to schedule your appointment:

• Phone: Call our office during business hours
• Online: Use our 24/7 online booking system
• Patient Portal: Log in to your account and request an appointment
• Walk-in: Visit our office for urgent care needs

For your first visit, please arrive 15 minutes early to complete necessary paperwork.

We understand that schedules change. We ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other patients who need care.

You can cancel or reschedule by calling our office, using the patient portal, or through our online booking system. Late cancellations or no-shows may result in a fee.

Yes! We reserve appointment slots each day for urgent care needs and same-day appointments. While we can't guarantee availability, we make every effort to see patients who need immediate attention.

Please call our office first thing in the morning for the best chance of securing a same-day appointment. For true medical emergencies, please call 911 or visit the nearest emergency room.

We accept most major insurance plans, including:

• Medicare and Medicaid
• Blue Cross Blue Shield
• Aetna, Cigna, and UnitedHealthcare
• Most PPO and HMO plans

Insurance coverage varies by plan. We recommend contacting our billing department to verify your specific coverage before your appointment. We also offer self-pay options for patients without insurance.

Please bring the following items to your first visit:

• Valid photo ID (driver's license or passport)
• Insurance card(s) and any referral forms
• List of current medications and dosages
• Medical records from previous healthcare providers (if available)
• List of allergies and past medical history
• Payment for any copay or deductible

Arriving prepared helps us provide you with the best possible care during your visit.